Forums-->Off-game forum-->
<<|<|25|26|27|28|29|30|31|32|33|34|35
| Author | Discussion polygon: LWM Staff - Moderators |
|---|
for Grunge:
I have already seen inconsistency in how our finest works from thread to thread, depending on who post. I have informed the principal interested person, the mod. Cause I do care for ALL the community, something you lack a lot. Also, I feel the same towards our finest, I will want to see them working 9 months without guidance, having a frustrated community throwing them insults each and everyday, we will see if they can Handle the pressure or silence people out.
Oh yes, we will see :) | | Also, I would like to see a bit more work done in chat from our finest. This week only I have been in chat for more then 10 hours, where Mods were online and newbies were asking questions. Only a few questions has been replied by our finest, the rest was the regulars, and it seems that they were still there from the bans have seen. A reminder to our finest : Your principal work in chat Inquiry Room is to Answer Newbies Questions, then keep it peaceful, not the other way around. | Interesting opinion. So if in chat you had a question "How do I enrol?" And then you got "You are a $#%^ idiot. It's obvious. What are you, a moron?". You would answer the "how to enrol" question before you would ban the offensive poster.
A weird standard, and not one I'd use myself (but then, I'm not a chat mod). Can you tell me where you get that from, as if it is a formal guide for the chat mods, I think they'd want to know.
I can't imagine it being your personal opinion as it seemed to be an order, not an opinion, but if that is the case, please clarify. | for Barbarian-Fishy:
LoL, as usual you understand what you want from what you can decipher from my non-native english speeches.
I've been chat moderator, and yes, the first priority of a Chat Moderator is answering people's questions. Meaning that they should ALWAYS answer people's question if they are online and in chat. Not 'parking' their name there and wait for someone to make a bad move. Then ban and return silent, even if theres questions asked.
If you fail to see that, you might wanna resign as a moderator cause you havent totally understand what it is to be 'Serving the community' | Clan members, known as Moderators, watch the Chat, doing their best to keep the communication of its visitors at maximum level of comfort. A Moderator is able to ban any Chat visitor. It is one of Moderators' duties, and even more, it is our pleasure to answer the newbies' questions.
This information comes from the Description of Clan # 11 - LMW - Chat Moderators.
The first sentence mentions keeping the "communication" of vistors at maximum comfort. Presumably this is the part where Chat Mods are reminded that their primary job is to enforce the LWM Chat Rules (https://www.lordswm.com/help.php?section=36) which would surely have to be the main concern of Chat Mods.
The description makes it clear that *one* of the "duties" of a Chat Mod is to answer questions. This obviously makes it a sub-set of their job and probably not as of as much importance as their primary job. I believe the line "it is our pleasure to answer the newbies questions." clearly shows that Chat Mods should *prefer* to answer questions rather than giving bans, but I don't think that it over-rides their duties to enforce the Chat Rules.
I'm hoping that the inquiry room has more questions than instances of players breaking the Chat Rules. So perhaps after a while spending time answering many more questions than applying bans it just naturally seems that answering questions is the primary job. It's perhaps like the way Bus Drivers often get questions regarding their Bus Route and will almost always freely answer to the best of their ability (in my experience anyway). It's not the primary role of their job, so they won't just ignore the wheel if someone asks a question while they are driving, but they will try to answer within the best of their ability as long as it doesn't detract from their main job ("I'll give you a complete answer at the next stop Ma'am. Right now I have to concentrate on the road").
Barbarian-Fishy wasn't implying that you wouldn't answer the question, just that the priority for a Chat Mod would be to Ban the player using insulting language (Chat Rules 2.1 and 2.2, probably) and *then* answer the question and not the other way round. I think it's quite clear from what he said in post # 683.
However you have stated, in post # 682, Your principal work in chat Inquiry Room is to Answer Newbies Questions, then keep it peaceful, not the other way around. This seems to be at odds with the Clan # 11 description. It also implies that your first priority is to answer questions, rather than enforce the Chat Rules. Using your interpretation could result in a situation where a group of players spam the inquiry room constantly with valid questions. If your *priority* is to answer questions, you would be forced to try and answer those questions rather than applying a ban for spamming (probably have to be done under Chat Rule 1.4 as there is no specific Chat Rule that I could find that would prevent repeated valid questions in an alternating fashion from multiple players). Something like this would seem to be against the main goal of a Chat Mod (Communication "Comfort" of chat visitors). And if a Chat Mods *first* priority was to answer questions, they would be hopelessly trying to answer the endless stream of questions, rather than the more obvious course of banning the capricious players and then, perhaps, answering the stream of questions that had been asked up to that point.
Really, if your non-native English skills aren't up to the task of correctly interpreting what Barbarian-Fishy has said, perhaps *you* should reconsider ever applying to be a Chat Mod or any other type of Mod for that matter.
Grunge | for Grunge:
Its funny that everyone else who have read my post has understood it the good way except Barbarian-Fishy and..probably you Grunge. What Barb did was again, overinterpreting what I was saying, taking up a clear and simple situation where the ban is necessary before answer a question. I must congratulations him on trying to derail what is actually happening in chat everyday. Questions comes in first. Not so often it is needed to ban people.
Just to remind both of you that I have been chat mod for 6 months. But you guys just talk like you had more experience then me.. Well, grats then. You are still 'serving the community' act as such. | Oh, and have you considered the possibility that the Chat "regulars" have been answering the questions before the Mods have a chance to do so?
In addition a lot of the Chat Mods are *also* Forum Moderators. So they are tasked with the job of monitoring the Forums in addition to their Chat duties. As a result they obviously can't *always* be paying attention to the Inquiry Room Chat, or they would be neglecting their duties as a Forum Mod. I'm sure you'd rather gloss over this point as it is an obvious reason that the Mods you want to target can be "parked" in chat but unable to answer questions. This has been true of Pang for a very long time, for example, but I haven't heard you complain before about Pang's occasional inattention to Chat in the past.
Perhaps you should be more correctly complaining about those whose job is being specifically a Chat Mod and nothing else (Ravage_Mk2, ipslne and Xeno). But even they may not be able to stay logged on 24/7, even if they coordinate their efforts. It would seem that you have unrealistic expectations of what Chat Mods should be achieving?
Perhaps what you should be doing is suggesting that a Chat Mod who is not paying attention to chat should close the Inquiry Room Chat pane, rather than
remaining parked.
Grunge | Response to Post # 686.
It's funny that you think everyone else who have read my post has understood it the good way except Barbarian-Fishy and..probably you Grunge. No-one else has responded to your words. So where do you get this "everyone else" from? Perhaps you get that impression from casually talking to your friends? You know, the people who are already inclined to agree with your point of view, and are more likely to have an implicit understanding of what you are saying simply because they have known you for some time?
Besides, Your principal work in chat Inquiry Room is to Answer Newbies Questions, then keep it peaceful, not the other way around.. I don't see how these words can easily be interpreted in any other way than "Answering Questions Comes First, Enforcing Forum Rules Comes Second".
I suppose you are trying to imply that you were saying "The main *Volume* of Work you will receive is Answering Questions, and you will occasionally also have to ban people for breaking the rules". This would certainly be true, except that you then go on to say "not the other way round". This statement is completely unnecessary and could only go to confuse your intent. It only really works if you are trying to show the order of your priorities as a Chat Mod, not what the main work volume will be. Unless you were trying to make a deliberately misleading statement so that you could later claim that you have been misunderstood, but you wouldn't do that now would you?
Grunge | for Grunge:
Answering #687: If the Chat mods who are also Forum mods cannot do all their duties in a timely manner, they should resign from one of the post they are assigned to and leave someone with more time on hands to actually do the work properly ? Don't you think it would be better that way ?
as for post #688: I truely believe that it is the main priority of the Chat Inquiry Room to answer newbies questions (First), and yes the main volume of work is answering questions. Well, that might have veiled my judgement on Chat Mods duties in that case. Both answerings questions and applying chat rules are important, but what I wanted to say is, both needs to be done, and thus since answering questions is the main volume of work, they should priorize that.
If you want a clearer opinion, learn French ! | @Dan-Panic. Grunge has pretty much said what needs to be said. you wrote this
"A reminder to our finest : Your principal work in chat Inquiry Room is to Answer Newbies Questions, then keep it peaceful, not the other way around. "
That's pretty hard to misunderstand. How can that be read to mean anything else except that chat mods must answer questions before anything else?
Also, if the questions are being answered correctly, why does it matter who gives the answers? | I also think you need to check up what the word prioritise means. Lets look at say fire fighters. The majority of their time is spent on training and exercises. So when a fire happens and it clashes with their scheduled training, by your logic they would do the training as they spend more time training.
Obviously that's illogical and the wrong thing to do. Just as you saying answering questions is a higher priorty that maintaining order and the rules is illogical. | yes, clan description say that mod is able to ban player as it is PART of the duties. read again, it is just PART of the DUTIES but not ONLY or ALL.
even mod have been given authority to use the ban hammer, it doesnt mean mod should have cold blood with steel heart to enforce the rules.
'doing their best to keep the communication of its visitors at maximum level of comfort.'
yes, mods try to guide players to prevent get in trouble. so, players can be more comfort while enjoy the game. hence, answering question is part of the duties; it take the most time in most cases and become the major task.
simple as that, you got your 1st, 2nd or 3rd chance to follow and obey when mods try to guide and help you. punishment will always be the last option if everything failed. | #687:
a lot of the Chat Mods are *also* Forum Moderators...As a result they obviously can't *always* be paying attention to the Inquiry Room Chat, or they would be neglecting their duties as a Forum Mod.
#689:
Answering #687: If the Chat mods who are also Forum mods cannot do all their duties in a timely manner, they should resign from one of the post they are assigned to and leave someone with more time on hands to actually do the work properly ? Don't you think it would be better that way ?
I would like to add, that there were "overwhelming" responses for the moderating posts (based on cepruyc's post)
https://www.lordswm.com/forum_messages.php?tid=1881053&page=2#399398
And also do not forget that many of them are "put on reserve" by Empire
https://www.lordswm.com/forum_messages.php?tid=1881053&page=4#401576
If the current batch of moderators are having trouble juggling their multiple posts, they can choose to step down from wearing the multiple hats and do just one task, and do it well. | for plzdunhurtme:
I would like to add, that there were "overwhelming" responses for the moderating posts (based on cepruyc's post)
https://www.lordswm.com/forum_messages.php?tid=1881053&page=2#399398
And also do not forget that many of them are "put on reserve" by Empire
https://www.lordswm.com/forum_messages.php?tid=1881053&page=4#401576
All I need to say now : The reserve ones should be asked before new applications are being held, I think it is how it should work. | Considering that you were one of the first to be critical of the over zealousness of the new mods and "Changing one batch of bad mods for another" is a quote of yours, I thought you would applaudd a bit more scrutiny being applied, then just going back to a group of people that you stated were flawed.
It is strange. They are now doing what I would assume you would want (doing a more rigorous mod selection process) and still you are critical. Could you explain why you think the reserves should be automatically let back in when you complained about them previously.
A cynical person would suggest you want them to fail, but I'm a much more upbeat optimistic person, so I know you'll have some sensible explanation for me. | | No explanation needed if he wants he can do it by mail. This thread has lost its usefulness | | closed by Queen_Amanda (2010-06-05 22:46:53) |
|---|
<<|<|25|26|27|28|29|30|31|32|33|34|35Back to topics list
|
